Following The Article In The S :: essays research papers

Following the article in the Standard Newspaper dated 8/07/1998 on â€Å"Customer Care Improvement by Robert L Fousler (MD) Consultant s for Effective Training, I am in total agreement with him concerning the points that he has put forth concerning Customer Care within business organizations. Customer Care is an important point in management and should be carried out by any manager within any business organization irrespective of what departments he is directly of indirectly in charge of. It is important to note that a business or organization cannot effectively attract customers /clients if it cannot deal with its internal clients. In any business/organization, internal clients are the employees within the organization. Mr. Fousler mentions that in Kenya, many industries in the market and developing from a â€Å"Sellers† market into a â€Å"Buyers† market. This means that the only difference between one Seller and another will be in the quality of the service rendered to them. In addition to this, the expectations and demands of clients have been increasing and have been rapidly dynamic over the past five years and in order for you to please, and indeed, maintain a client then the services rendered to them should be adequate and ready to fulfill their needs. Most service industries, if not all, are all client/customer oriented and they depend on the client to pay for their services that are intangible. With this in mind, it is in their best interest to ensure that the services they offer are useful to the client and that the Customer Support is highly advanced and effectively operational. In reference to this, it is important for organizations, particularly those in the service industry, to realize that their future success is dependant on managers viewing their staff as the most important assets they have and that everything depends on how they work as a team. He goes on to mention that Customer Care skills should not only be offered to staff in service-oriented organizations but to all organizations in general. If people can serve one another and each department serving the other, then the Customer Service skills will be extended to the â€Å"External† customer. He also highlights the importance of Customer Care in any organization and says that it is not wise to train only certain sections in the organization since everything everyone does in the organization has an impact on the client in one way or the other.

Somali People and Djibouti

Djibouti, a small 9000 square miles Horn of Africa (HOA) enclave located at the convergence of the Red Sea and Gulf of Aden, is strategically important to the U. S. Foreign policy. All instruments of U. S National Power – diplomacy, information, military and economic – are exercised as part of a deliberate and sustained ‘whole of government’ approach. The U. S. Ambassador to Djibouti, the Honorable Geeta Pasi, leads a State Department and U. S. Agency for International Development (USAID) Team in enabling U. S.Strategic policy vision in HOA, while enabling and collaborating with Djibouti in strengthening government, social, economic and international capabilities. Djibouti affects U. S Foreign policy in three major areas: Djibouti’s geographical location and shipping port capabilities; support for U. S Foreign Policy vision in the HOA region; support for U. S. Military operations. Djibouti’s geographical location and deep harbor port provides a strategic and economic advantage over bordering countries of Eritrea, Ethiopia and Somalia, by supporting international shipping and trade.Landlocked Ethiopia, the major political and economic African Union influence in the region, depends uniquely on Djibouti’s port and modern road infrastructure system (courtesy of the European Union) to receive and deliver goods internationally. The good relations between Djibouti City and Addis Ababa enable stability in the region, supporting U. S Foreign policy. Additionally, Djibouti’s location and stable government neighboring the unpredictable and radically prone countries of Eritrea, Somalia and Yemen (across the 18-mile straight) enables U. S.State Department efforts to limit the spread of state sponsored terrorism. Furthermore, Djibouti is the linchpin in the Department of State (DoS) and Department of Defense (DoD) civil-military regional efforts to strengthen institutional capabilities of East African militaries in order to promote security and stability throughout the Horn of Africa. (Economic, Diplomatic IOP) Djibouti, a country 99 percent Muslim and primarily of Somali decent, boasts a relatively stable government which remains a dependable supporter of U. S Foreign policy within HOA.Djibouti supports African Union and U. S. Foreign Policy efforts to eradicate the spread of Islamic extremists groups such as Al-Qaida affiliated al-Shabaab – this commitment includes providing military forces to the African Union Mission in Somalia, supporting the Transitional Federal Government in Mogadishu, Somalia. Additionally, the Djiboutian government supports USAID efforts throughout Africa by providing warehousing for the only stockpile of humanitarian aid on the African continent. (Diplomatic, Information IOP) Djibouti supports the only U.S Military base on the continent of Africa- it also supports French and Japanese military forces. The U. S Military installation, Camp Lemonnier, houses over 4000 Army, Navy, Marine and Air Force personnel, which includes a robust contingency of Special Operations personnel. Djibouti’s support for a U. S Military presence enables the sustained training of East African militaries, a key objective in the State Departments vision to enhance the effectiveness, capability, credibility and status of East African militaries towards civilian populations they serve.Additionally, having a U. S military presence supports and develops a wide range of military options available to the Commander in Chief during emergent/contingent operations. Finally, the Djiboutian government support of multi-national military forces provides a base of operations for the Joint Coalition Task Force addressing the piracy issue along the Somali coast. (Diplomatic, Military, Information IOPs) In conclusion, Djibouti’s demure size is a stark contrast to the importance this African nation has on U.S. Foreign Policy. With the very real presence of Islamic extremist s groups in Africa, the tenuous diplomatic and tribal issues prevalent throughout the region, and the increasing encroachment and influence China imposes on African nations in search of natural resources, it is all the more important for U. S Foreign Policy, executed through DoS and DoD joint efforts, to enable African partnerships similar to what exists with Djibouti.

Nursing As A Career - 1568 Words

Introduction Price, Hall, Angus and Peter (2013) â€Å"Nursing is described as a beautiful, rewarding and motivating career followed with an acknowledgement that nurses are underappreciated.† (p.7) Nursing is a profession that is organized and abides by a code of ethics where the individual is expected to honour these implementations. Nurses spend their career saving and promoting life and one of the most significant parts of being a nurse is to be a patient advocate. Nursing students tend to frequently enter their program with fixated and preconceived philosophies of nursing as a career. However, nurses are conceptualized and portrayed in the media in a derogatory fashion. Thus, this causes the appearance of this career to be diminished and trivial. Traditional views of the nursing profession have been to shape nurses perceptions and expectations of nursing as a career. Despite negative imaging, students have different perceptions on nursing, and exploring unique reasoning for interest i n this career is inspiring. Every nursing student embarks on a different path to success, all with underlying reasons for their choice in pursuing this career. Self- Discussion There is a vast variety of motives behind nursing as a career which shape the views towards the profession. Individuals may seek interest in nursing when informed of the benefits, salary and a guaranteed job, while others may pursue nursing because they are compassionate, dedicated, driven and committed. It is foundShow MoreRelatedNursing : A Career As A Career In Nursing705 Words   |  3 PagesFrom a very early age I have had a passion and drive to help people. I was first inspired to go in to a nursing career by my grandmother who would tell me stories about her experiences as a midwife. One that stood out to me was when she travelled through a snowstorm to deliver a baby, and it is this level of commitment, care and compassion that I aspire to have. I have also found inspiration from my mum who is an ICU nurse and has always shared her experience and advice with me. This has been somethingRead MoreThe Career Of Nursing As A Career In Nursing1614 Words   |  7 Pages Nursing is a very complex career that at many times requires one to be a leader. Nurses can be leaders in formal roles and also on the unit during any given shift. Nursing is a career that truly tests the character and attributes of those who choose to enter this career. Leadership in nursing is vital in creating a successful environment for patients. According to Stichler (2006), â€Å"effective leadership is essential to transforming organizations into environments that are safe for both patientsRead MoreNursing : A Career As A Career In Nursing925 Words   |  4 Pagesgreat at and I have never recalled them because I was so focused on being in the medical field. The career fields that were appealing to me was being a nurse for veterans, I also thought of being a teacher for the younger children. I have chosen to be in the medical field because I have always loved helping others in need and just making them feel good after they been satisfied. My living career I have selected was to be a Pediatric Nurse. Pediatric nurses provide many medical needs and physicalRead MoreNursing As A Career In Nursing1092 Words   |  5 PagesAbstract My name is Dania Infante and I am a BSN student at Florida National University. I chose nursing as a career path because I am a people person. I enjoy working and interacting with people on a regular basis as well as taking care of them. I know there are several careers that specialize in patient care. However, I chose nursing because I feel a nurse is in direct contact with the patient at all times. Nurses look after their patients in every aspect, physically as well as emotionally. TheyRead MoreThe Career Of Nursing Career1825 Words   |  8 PagesNursing When people are sick or injured they need someone to take care of them and may need to see a doctor. But usually there are other professionals who will see them first and provide hands-on care before the doctor arrives. Many of these professionals are nurses. Within the healthcare sector focused on the care of individuals, families and communities, nurses may help patients attain, maintain, or recover optimal health and quality of life. When considering a nursing career, one needs to be awareRead MoreNursing As A Nursing Career1933 Words   |  8 PagesNursing is a very intriguing profession with an open door to many new opportunities. While in the field many exciting experiences may come at you. The medical field has always interested me, but I was never quite sure on what career would suit me best and was the right one to pursue. There are many nurses in my family: my mom, sister in law, my cousin’s wife Taylor and my aunt Julene. After hearing all of their exciting stori es I decided that nursing is the perfect career. It provides a great placeRead MoreNursing As A Career?1442 Words   |  6 PagesNursing As a Career? This research paper will help guide you into a career that has its pros and cons. What kind of education is needed to enter the nursing field? What the advancements are in the field of nursing? What is the earning potential of nursing? What the outlook on nursing in the future is and the different nursing work environments and so much more. The purpose of this is to inform anyone interested in becoming a nurse what you can do with your degree and most important, if this careerRead MoreThe Nursing Career1082 Words   |  4 Pagesanalytical by defining a problem and use data to determine an effective solution. A PHN must be able to communicate effectively, and understand how the media delivers information. Of great importance is the role of cultural competency in public health nursing. Cultural competency is the ability to effectively consider the worldviews, healthcare practices and preferences of people from diverse, racial, ethnic, socioeconomic, and cultural backgrounds. The PHN must put an emphasis on prevention and focusesRead MoreThe Career of Nursing1259 Words   |  5 PagesAccording to Boykin â€Å"Caring is the foundation of nursing† (Boykin et al, 2011) and in order to be a nurse, it is essential that a nurse can demonstrate and practice professional communication skills. Professional communication skills not only allows the nurse to provide different methods and tactics to communicate with patients of different needs and ages, but it enables the nurse to understand and to give the best possible care and outcome for the patient. Provision of information and handover isRead MoreCareers In Nursing By Betty Smith : The Career Of Nursing1121 Words   |  5 Pagesabou t the career of nursing and I am going to explain how nursing is a diverse multidimensional profession. According to the article â€Å"Opportunities in Nursing† by Betty Smith â€Å"Nursing in general is concerned with the care of people’s psychological, social, and physiological well being†. There are various types of nurses such as registered nurses, nurse anesthetist, psychiatric nurses, nurse practitioners and many more. The article â€Å"Careers in nursing† by Linda Burnes illustrates â€Å"careers in nursing